Refund and Returns Policy

Last Updated: [2024/sep/08]

At Sayu Design, we are committed to providing quality services to our clients. However, if for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully.

1. Services Provided

Sayu Design provides digital services such as website design, development, and related services. Due to the nature of these services, certain conditions apply to refunds and returns, as outlined below.

2. Refunds for Web Design and Development Services

• Refunds are only available for services that have not yet been initiated. Once the work has begun, a refund will not be available.
• If you wish to cancel a project that has not yet commenced, please notify us within 7 days of the purchase date to be eligible for a full refund.
• For partial refunds due to dissatisfaction with work already performed, requests will be reviewed on a case-by-case basis, and Sayu Design reserves the right to determine the final outcome.

3. Changes to Scope of Work

• If there are changes to the scope of work after the project has started, and additional fees are involved, these changes are not eligible for a refund once agreed upon.
• Refunds will not be provided for services rendered based on an agreed-upon project scope, even if the client decides not to proceed with the remaining parts of the project.

4. Hosting and Domain Services

• If hosting or domain services are provided as part of a package, refunds are not available for these third-party services once they have been activated.
• For annual hosting, cancellations must be made before the renewal date to avoid further charges. No partial refunds will be provided for unused hosting periods.

5. Maintenance and Support Packages

• Monthly or annual maintenance and support packages can be canceled at any time. However, refunds are not available for the time already elapsed within the subscription period.
• If you cancel a maintenance or support package within 7 days of purchase and no services have been rendered, you are eligible for a full refund.

6. Requesting a Refund

To request a refund, please contact us at [sahangamage03@gmail.com] with the following information:

• Your name
• Purchase details (invoice or order number)
• Reason for the refund request

Once your refund request is received and evaluated, we will notify you of the approval or rejection of your refund.

7. Processing Refunds

If your refund is approved, it will be processed within 10 business days. The refund will be issued via the original method of payment.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to contact us:

• Email: [sahangamage03@gmail.com]
• Phone: [+94704006944]